FAQ

What are your shipping options within the US? We offer three reliable shipping tiers to ensure your essentials reach you safely:

  • Express Shipping: $20 (3-6 business days) – For when you need that confidence boost, fast!

  • Standard Shipping: $10 (7-14 business days)

  • Free Shipping: $0 (7-14 business days) – Available on qualifying orders.

When will my order ship? Most orders are processed and ready for transit within 1-2 business days. You’ll receive a tracking number via email as soon as your package leaves our warehouse.

Is your packaging discreet? Absolutely. We value your privacy. All Mod Misty orders are shipped in plain, minimalist packaging with no explicit branding on the outer box.

RETURNS & EXCHANGES

What is your return policy? Due to the intimate nature of our products and for hygiene reasons, we only accept returns on items that are unworn, unwashed, and in their original packaging with all hygiene liners and tags intact. Please initiate your return within 14 days of delivery.

How do I start a return? Simply email our support team at [Your Email] with your order number, and we’ll guide you through the process.

SIZING & CARE

How do I find my perfect fit? Check out our Mod Misty Size Guide info@modmisty.myshopify.com. If you’re between sizes, we generally recommend sizing up for a more comfortable, "misty-soft" fit.

How should I wash my lingerie? To preserve the lace and elasticity, we recommend hand washing in cold water with mild detergent. If using a machine, please use a mesh laundry bag on a delicate cycle and always air dry.